As each piece is handmade to order, outside of repairs and issuing a claim for defect, we do not accept returns for any reason.  If your piece has been damaged or is defective please email info@darakayejewelry.com for a repair authorization within 24 hours from receiving your order. Custom pieces/personalized pieces cannot be returned unless the item is damaged or we made a mistake. DARA KAYE JEWELRY is not responsible for items damaged or lost in transit.