How to care for your DARA KAYE JEWELRY:

• Remove before exercising, swimming, bathing and sleeping. 
• Limit your jewelry’s exposure to extreme temperatures, perfumes and cosmetics.
• Avoid contact with harsh chemicals or household cleaning products. 
• Keep your jewelry away from perfumes, lotions, skincare products, cosmetics and chemicals which can damage the gold or cloud diamonds.
• Store flat in a safe, cool  and dry environment, each piece separated from others to avoid scratches.
• Clean lab grown diamonds with care using warm water, a drop of dish soap, and a soft bristle. Rinse with cold water. Do not use steam cleaners, harsh chemical cleaners or ultrasonic cleaners with colored stones.

To keep your lab-grown emeralds in pristine condition, follow these care tips closely. Avoid exposing your emeralds to harsh chemicals, including household cleaners, lotions and perfumes, as these substances can damage the stone’s surface and color. Additionally, limit their exposure to heat and extreme temperatures, as sudden changes can potentially affect the gemstone. For regular cleaning, use a soft, lint-free cloth to wipe away surface dust and oils. Steer clear of ultrasonic cleaners or steam cleaners, as these can cause damage. Avoid harsh detergents that may remove oils from the stone and change the structure or color of the stone. Please never shower, swim or bath with your lab grown emeralds and certainly avoid chlorine. Never soak it in any liquids. When not wearing your emeralds, store them in a separate, soft pouch or a jewelry box with individual compartments to prevent scratches from contact with other pieces. Additionally, keep them out of direct sunlight for extended periods, as this can cause potential fading or discoloration. Do not exercise in your colored stone jewelry, especially lab grown and mined emeralds to avoid scratches or cracks.Finally, schedule periodic inspections with a professional jeweler to ensure that the emerald and its setting are secure and in excellent condition. Please remember to treat your lab grown emeralds gently and carefully as they are a softer stone.

DARA KAYE JEWELRY is made to order and handmade in New York City. With each piece being made to order with extraordinary care and detail, please allow up to 6-8 weeks (excluding holidays) for production. We are not responsible for items damaged or lost in transit.

We ship all of our items with FedEx or UPS fully insured. We fully insure shipments on all orders and require a signature upon delivery. For legal purposes, the value of your shipment is non-negotiable and must directly reflect the cost of the jewelry.  We are not responsible for weather conditions and delays with delivery services. 

For all international orders, please note that the consumer is responsible for any tax and duty fees on orders required to go through customs. We are unable to pre-calculate this fee for you as the cost is determined by each country’s customs.

As everything is custom and made to order, pieces cannot be returned unless the item is damaged or we made a mistake. We do not offer refunds. If we made an error, please email info@darakayejewelry.com with a photo to get a Return Authorization number. When shipping back please include a note with your name, order number and Return Authorization number with the package when shipped back to us. Please make sure you fully insure the shipment back to us as we are not responsible for items damaged or lost in transit

International Shipping:

We aim to make our products available globally, but unfortunately there are some countries that we are prohibited by law to ship fine jewelry to. Please email info@darakayejewelry.com for more information or inquiries. 

Taxes, Fees and Duties

For all international orders, please note that the consumer is responsible for any tax and duty fees on orders required to go through customs. We are unable to pre-calculate this fee for you as the cost is determined by each country’s customs.

Taxes

Subject to change; tax will be populated at checkout if applicable.

Holiday Shipping

Kindly take note of our Holiday Order Deadlines to guarantee the timely delivery of your order by December 24th. 

Please be aware that we are not responsible for customs-related delays for international shipping.

October 15th - International

October 20th - Domestic

Lost Packages

DARA KAYE JEWELRY is not liable for lost merchandise once it has been shipped once it has been shipped. We recommend purchasing package protection with your order, and providing accurate shipping information to ensure the safe delivery. Please refer to our shipping policies for more details.

We ship all of our items with FedEx or UPS. When your order is ready to ship, you will receive an automated email including your FEDEX or UPS tracking number.

We insure shipments on all orders. For legal purposes, the value of your shipment is non-negotiable and must directly reflect the cost of the jewelry. 

We aim to make our products available globally, but unfortunately there are some countries that we are prohibited by law to ship fine jewelry to. Please email info@darakayejewelry.com for more information or inquiries. 

For all international orders, please note that the consumer is responsible for any tax and duty fees on orders required to go through customs. We are unable to pre-calculate this fee for you as the cost is determined by each country’s customs.

Subject to change; tax will be populated at checkout if applicable.

Kindly take note of our Holiday Order Deadlines to guarantee the timely delivery of your order by December 24th. 

Please be aware that we are not responsible for customs-related delays for international shipping.

November 15th - International

November 10th - Domestic

DARA KAYE JEWELRY is not liable for lost merchandise once it has been shipped once it has been shipped. We recommend purchasing package protection with your order, and providing accurate shipping information to ensure the safe delivery. Please refer to our shipping policies for more details.

As each piece is handmade to order and based on custom measurements,  outside of repairs and issuing a claim for defect, we do not accept returns for any reason. 

If your piece has been damaged or is defective please email info@darakayejewelry.com for a repair authorization within 24 hours from receiving your order. Custom pieces/personalized pieces cannot be returned unless the item is damaged or we made a mistake. DARA KAYE JEWELRY Jewelry is not responsible for items damaged or lost in transit. 

All 14K and 18K DARA KAYE JEWELRY items are made to order and may take up to 4 - 8 weeks to be prepared for shipment. We strive to fulfill your order in a timely manner. However, due to the handmade nature of our products we ask that all customers be aware of this production window.

DARA KAYE JEWELRY Jewelry is made to order, custom and handmade in New York City. We use ethically-sourced, sustainable, conflict free, lab grown stones from around the world. With each piece being made to order with the highest level care and detail, please allow up to 6-8 weeks (excluding holidays) for production. 

Please email info@darakayejewelry.com if you have any urgent shipping requests.

After your payment has cleared and your order is completed at checkout you will receive an automated email of your invoice. Please note this email may be located in your SPAM/JUNK folder if you are ordering from us for the first time.

SIZING

All of our rings are standard US sizes. If you don’t know your US sizes, we highly suggest getting sized by a local jeweler. We are not responsible for determining your ring size. Choosing the correct ring size is the responsibility of the customer, as people differ in the way in which they prefer their rings to fit.

ORDER CANCELLATIONS

As all pieces are custom and made to order, orders can not be canceled after placing.  

PRICE ADJUSTMENT POLICY

We are unable to offer price adjustments for previous purchases. Prices can fluctuate due to consumer demand, gold fluctuations and other factors. Offers cannot be combined or used retroactively. 

SHIPPING DELAYS

We are not responsible for delays due to weather conditions and delays with delivery services. 

RETURNS

As each piece is handmade to order and based on custom measurements,  outside of repairs and issuing a claim for defect, we do not accept returns for any reason. 

If your piece has been damaged or is defective please email info@darakayejewelry.com for a repair authorization within 24 hours from receiving your order. Custom pieces/personalized pieces cannot be returned unless the item is damaged or we made a mistake. DARA KAYE JEWELRY Jewelry is not responsible for items damaged or lost in transit. 

As each piece is handmade to order and based on custom measurements,  outside of repairs and issuing a claim for defect, we do not accept returns for any reason. 

If your piece has been damaged or is defective please email info@darakayejewelry.com for a repair authorization within 24 hours from receiving your order. Custom pieces/personalized pieces cannot be returned unless the item is damaged or we made a mistake. DARA KAYE JEWELRY Jewelry is not responsible for items damaged or lost in transit. 

As all pieces are custom and made to order, orders can not be canceled after placing.  

We are unable to offer price adjustments for previous purchases. Prices can fluctuate due to consumer demand, gold fluctuations and other factors. Offers cannot be combined or used retroactively.

We are not responsible for delays due to weather conditions and delays with delivery services.

We are committed to ensuring that your jewelry remains as stunning and high-quality as the day you received it. We offer repair services for items purchased through our website. Please read through our repair policy carefully before initiating a repair request.

Repair Eligibility

• Only items purchased directly from Dara Kaye Jewelry  are eligible for repair.
• We offer complimentary repair requests for issues related to manufacturing defects. 
• We do not cover repairs and damages caused by improper handling, misuse, or unauthorized repairs.

How to Request a Repair

1. Contact Us: Please email our Customer Support Team at info@darakayejewelry.com with the following details:

• Order number or proof of purchase.
• A description of the issue.
• Clear photographs of the damaged item.

1. Approval and Estimate: Our team will review your request and provide an estimate of repair costs and time required. Approval of the estimate is required before proceeding with the repair.
2. Shipping Instructions: Once the repair is approved, we will provide shipping instructions. Customers are responsible for all shipping costs associated with the repair process. We only accept shipments via UPS or FedEx with tracking and insurance, as Dara Kaye Jewelry is not responsible for items lost or damaged in transit.

Shipping Guidelines

• Pack your jewelry securely to prevent damage during transit.
• Ship your package via UPS or FedEx with insurance for the value of the jewelry piece(s).
• Please clearly label the package as instructed in our provided shipping instructions.

Repair Costs

• Repair fees vary depending on the extent of the damage and the materials required. The final cost will be communicated to you for approval before any work begins.
• You will also be responsible for covering the shipping costs to and from our repair facility.

Processing Time

Repairs typically take 4-8 weeks to complete, depending on the complexity of the issue and availability of materials. We will notify you once your repair is complete and provide tracking information for the return shipment.

Additional Information

• If you send an item for repair that is not eligible under our policy, it will be returned to you as is, and you will be responsible for the shipping cost.
• For any questions or further assistance, please reach out to our Customer Support Team at info@darakayejewelry.com