REPAIR POLICY

REPAIR POLICY

We are committed to ensuring that your jewelry remains as stunning and high-quality as the day you received it. We offer repair services for items purchased through our website. Please read through our repair policy carefully before initiating a repair request.

Repair Eligibility

  • Only items purchased directly from Dara Kaye Jewelry  are eligible for repair.
  • We offer complimentary repair requests for issues related to manufacturing defects. 
  • We do not cover repairs and damages caused by improper handling, misuse, or unauthorized repairs.

How to Request a Repair

  1. Contact Us: Please email our Customer Support Team at info@darakayejewelry.com with the following details:
    • Order number or proof of purchase.
    • A description of the issue.
    • Clear photographs of the damaged item.
  2. Approval and Estimate: Our team will review your request and provide an estimate of repair costs and time required. Approval of the estimate is required before proceeding with the repair.
  3. Shipping Instructions: Once the repair is approved, we will provide shipping instructions. Customers are responsible for all shipping costs associated with the repair process. We only accept shipments via UPS or FedEx with tracking and insurance, as Dara Kaye Jewelry is not responsible for items lost or damaged in transit.

Shipping Guidelines

  • Pack your jewelry securely to prevent damage during transit.
  • Ship your package via UPS or FedEx with insurance for the value of the jewelry piece(s).
  • Please clearly label the package as instructed in our provided shipping instructions.

Repair Costs

  • Repair fees vary depending on the extent of the damage and the materials required. The final cost will be communicated to you for approval before any work begins.
  • You will also be responsible for covering the shipping costs to and from our repair facility.

Processing Time

Repairs typically take 4-8 weeks to complete, depending on the complexity of the issue and availability of materials. We will notify you once your repair is complete and provide tracking information for the return shipment.

Additional Information

  • If you send an item for repair that is not eligible under our policy, it will be returned to you as is, and you will be responsible for the shipping cost.
  • For any questions or further assistance, please reach out to our Customer Support Team at info@darakayejewelry.com Â