PRODUCTION TIME

All 14K and 18K DARA KAYE JEWELRY items are made to order and may take up to 4 - 8 weeks to be prepared for shipment. We strive to fulfill your order in a timely manner. However, due to the handmade nature of our products we ask that all customers be aware of this production window.

DARA KAYE JEWELRY Jewelry is made to order, custom and handmade in New York City. We use ethically-sourced, sustainable, conflict free, lab grown stones from around the world. With each piece being made to order with the highest level care and detail, please allow up to 6-8 weeks (excluding holidays) for production. 

Please email info@darakayejewelry.com if you have any urgent shipping requests.

After your payment has cleared and your order is completed at checkout you will receive an automated email of your invoice. Please note this email may be located in your SPAM/JUNK folder if you are ordering from us for the first time.

SIZING

All of our rings are standard US sizes. If you don’t know your US sizes, we highly suggest getting sized by a local jeweler. We are not responsible for determining your ring size. Choosing the correct ring size is the responsibility of the customer, as people differ in the way in which they prefer their rings to fit.

ORDER CANCELLATIONS

As all pieces are custom and made to order, orders can not be canceled after placing.  

PRICE ADJUSTMENT POLICY

We are unable to offer price adjustments for previous purchases. Prices can fluctuate due to consumer demand, gold fluctuations and other factors. Offers cannot be combined or used retroactively. 

SHIPPING DELAYS

We are not responsible for delays due to weather conditions and delays with delivery services. 

RETURNS

As each piece is handmade to order and based on custom measurements,  outside of repairs and issuing a claim for defect, we do not accept returns for any reason. 

If your piece has been damaged or is defective please email info@darakayejewelry.com for a repair authorization within 24 hours from receiving your order. Custom pieces/personalized pieces cannot be returned unless the item is damaged or we made a mistake. DARA KAYE JEWELRY Jewelry is not responsible for items damaged or lost in transit.